Frequently Asked Questions (FAQ)
Do you provide delivery?
Yes, we deliver across Kuantan and the surrounding areas.
For certain items, we may also be able to deliver to locations throughout Malaysia.
Please contact our sales team to confirm availability and delivery arrangements.
Is there a minimum order quantity (MOQ)?
No minimum order quantity for most items.
Do you provide cutting services?
We have a cutting machine available at our warehouse, but we do not perform cutting for customers.
Customers are encouraged to use the machine and cut the material themselves.
A small fee applies if more than one cut is needed.
Can I collect the goods myself?
Yes, walk-in collection is available during working hours.
Are prices fixed?
Steel prices fluctuate based on market conditions.
Please contact our sales team for the latest quotation.
Do you sell to individuals or only contractors?
We sell to everyone – individuals, contractors, and businesses.
What payment methods do you accept?
Bank transfer, cash, and company cheque.
Can I request a quotation via WhatsApp?
Yes, send us your interested item, size, quantity and location.
You may find all our contact details here.
What are your opening hours?
Mon – Fri 08:30 – 17:30
Sat 08:30 – 13:00
Sun and Public Holidays CLOSED
Do you offer custom fabrication?
Yes, depending on design and feasibility.
When requesting for fabrication, please send us a drawing with accurate dimensions for our team to review.
However, if you do not have a clear drawing yet, you may contact us to discuss your requirements, and we will guide you on the information needed.
Why is the actual steel thickness different from the stated thickness?
Steel products often come with manufacturing tolerances, meaning the actual thickness may vary slightly from the nominal (stated) size.
For example, a steel sheet listed as 1.9 mm may measure around 1.6–1.8 mm depending on the mill tolerance, production method, and coil specification.
This is normal in the steel industry and within allowable standards.
If you require strict thickness tolerance, please inform us before purchase so we can recommend the closest suitable option.
Do you sell galvanized (GI/EG/HDG) and non-galvanized options?
Yes, we supply both galvanized and non-galvanized steel. Below is a simple explanation to help you choose the right material:
1. EG – Electro-Galvanized
• Zinc coating applied by electroplating
• Smooth, clean, uniform surface
• Best for indoor use, furniture, panels, brackets
• Lower corrosion resistance compared to GI & HDG
• Thickness is usually thin and very precise
Use this when: appearance matters, light corrosion protection.
2. GI – Galvanized Iron (Hot-dip continuous coating)
• Also called GI sheet / GI coil
• Steel is passed through molten zinc (continuous hot-dip line)
• Better corrosion resistance than EG
• Zinc layer is more consistent
• Widely used for roofing, flashings, ducts, automotive, rails
Use this when: moderate outdoor exposure.
3. HDG – Hot-Dip Galvanized (After-fabrication)
The entire finished product (plate, angle, pipe, grating, bracket, railing) is dipped into molten zinc
Creates thickest, strongest, and most durable zinc coating
Best for outdoor, industrial, coastal, or marine environments
More expensive but lasts the longest
Use this when: high rust protection is required.
Can I come to inspect the material before purchasing?
Yes, you may visit our warehouse to inspect the material.
For certain items that may not be in stock, please contact us before your visit so we can check availability.
Do your steel products comply with JIS/BS/ASTM standards?
Yes. Many of our products follow common industry standards such as JIS, BS, or ASTM, depending on the item and supplier.
Please check with us for the exact standard for the product you need.
Do you provide mill certificates (MTC)?
Mill certificates are available for certain products upon request.
Availability depends on the manufacturer and stock batch. Please check with our sales team if an MTC is required for your order.
Do you provide hot-dip galvanizing service?
Yes, we can arrange hot-dip galvanizing (HDG) through our partnering galvanizing facilities.
Please contact our sales team for details and lead time.
I want to purchase big steel products and also small hardware items — can I get everything from your store?
Yes, you can.
We supply both large steel materials and smaller hardware items, so you can consolidate everything in one order.
How fast can you deliver after I place an order?
If you are within the Kuantan area, we can deliver on the same day or the next day, depending on stock availability.
For surrounding areas outside Kuantan, delivery time depends on your location and order quantity. We will advise delivery timing when you request a quotation.
Do you offer credit terms for businesses?
Yes, we do offer credit terms for businesses, subject to approval.
Please request a credit account opening form from our sales team.
